To ensure eligibility for warranty service, customers are required to complete the warranty registration process in accordance with the instructions provided on this page following delivery of the product. A valid warranty registration serves as evidence of eligibility for warranty service.After completing the warranty registration, you may request warranty service by following the steps below:

Step 1: Contact us by email at support@procolored.com to request after-sales support. Please provide a valid purchase order number, order number, invoice, or other proof of purchase so that we may process your request.
Step 2: Provide clear and complete photographs and/or videos of the product and the reported issue.
Step 3: Cooperate with Procolored's technical engineers in conducting remote technical diagnostics.
Step 4: Confirm the appropriate resolution, which may include repair or replacement.

Important Notes:

• For products for which warranty registration has not been completed, Procolored reserves the right, to the extent permitted by applicable law, to decline free repair or replacement services under this Limited Warranty.
• Warranty registration information must be true, complete, accurate, and verifiable. False, incomplete, inaccurate, or unverifiable information may result in rejection of a warranty claim.
• Procolored will first attempt to analyze and resolve the reported issue through online or remote support. If the issue cannot reasonably be resolved remotely, you may be required to send the product to a repair center designated by Procolored. If the issue is confirmed to be covered by this Limited Warranty and occurs within the applicable warranty period, Procolored will provide repair or replacement in accordance with this policy.

1.1 Covered Conditions
Subject to the terms, limitations, and exclusions set out in this policy, this Limited Warranty covers the following circumstances:

• Mechanical or electrical failures resulting from manufacturing defects;
• Malfunctions of internal components occurring under normal operating conditions;
• Failure of factory-assembled components during proper and intended use;
• Damage on Arrival ("DOA") confirmed and mutually acknowledged in accordance with this policy.
• *Damage on Arrival ("DOA")

For purposes of this policy, "Damage on Arrival" or "DOA" refers solely to a non-user-induced manufacturing defect or qualifying damage that already existed during transportation or at the time of delivery.A DOA claim must be submitted in writing, by email or support ticket, within 48 hours after receipt of the product, together with a complete unboxing video and/or clear photographic or video evidence.Procolored reserves the right to determine whether a product qualifies as DOA based on the evidence provided and, where applicable, the results of technical inspection or testing.Where a valid warranty claim is confirmed, Procolored may, at its discretion and subject to applicable law, provide one or more of the following remedies:

• Repair the product;
• Replace defective or affected components;
• Replace the entire product; or
• Provide a new or refurbished product with equivalent functionality and substantially equivalent performance.

1.2 Exclusions from This Limited Warranty
This Limited Warranty does not apply to any of the following circumstances:

• Products or components for which the applicable warranty period has expired, or products or components that are not covered by a warranty;
• Products purchased through channels not authorized by Procolored, or products resold by another purchaser;
• Equipment failure, deterioration in performance, printing quality issues, or any other damage caused by the use of non-Procolored-branded ink, powder, or any consumables not officially certified or approved by Procolored;
• Normal discoloration, wear, deterioration, or consumption occurring during ordinary use;
• Failure or damage caused by improper or incorrect use, maintenance, storage, handling, or operation, including, without limitation, operation contrary to the official user manual, use of the product for purposes other than its reasonably intended purpose, improper connection or disconnection of external devices, dropping, impact, or other external physical damage;
• Failure or damage caused by exposure to inappropriate temperatures, solvents, acids, alkalis, water or other liquids, infestation by insects or rodents, or intrusion of foreign objects, resulting in breakage, contamination, dust accumulation, corrosion, or other damage to the product or any component, including housings, assemblies, wiring, or related parts;
• Failure or damage resulting from installation, repair, modification, alteration, addition, removal, or disassembly performed by any organization or individual not authorized by Procolored;
• Damage caused by unauthorized modification, disassembly, removal of the housing or enclosure, or failure to follow official manuals, instructions, or operating requirements;
• Products or components for which the original identification information, serial number, label, or other identifying information has been altered, modified, obscured, or removed;
• Claims for which you are unable to provide a valid receipt, invoice, order record, or other documentation sufficient to establish the applicable warranty status;
• Failure or damage caused by the use of unlawfully authorized, unauthorized, non-standard, unofficial, or non-publicly released software;
• Reliability, compatibility, or performance issues caused by unauthorized third-party components;
• Failure or damage caused by force majeure events, accidents, or other events beyond Procolored's reasonable control;
• Damage occurring while a product is being returned or transported for repair;
• Failure or damage caused by circumstances unrelated to product quality or manufacturing defects; or
• Products that are operating normally and for which no fault or malfunction can be identified.

Procolored shall not be responsible under this Limited Warranty for issues falling within the exclusions above. If you encounter an issue attributable to a third party, third-party product, service, component, or other excluded cause, please contact the relevant party for assistance.

*Special Notice Regarding Ink and Consumables

To help maintain equipment performance and preserve warranty eligibility, Procolored recommends the use of genuine Procolored or officially certified ink and consumables.If the use of uncertified or unauthorized ink, powder, components, or accessories—including, without limitation, ink-system components, printhead cleaning solution, transfer film, or similar materials—causes or contributes to printhead clogging, corrosion, control-system failure, performance abnormalities, or other damage, Procolored reserves the right, to the extent permitted by applicable law, to decline free warranty service for the affected failure or damage.Any resulting repair costs, replacement-part costs, and transportation expenses may be borne by the customer.

1.1 Supplementary Terms

• Procolored shall not be responsible for any representation, promise, commitment, guarantee, or warranty made by a distributor, reseller, dealer, agent, or other third party unless such representation, promise, commitment, guarantee, or warranty has been expressly approved or confirmed in writing by Procolored.
• Any extension of a warranty period offered in connection with an official website promotion, campaign, or marketing activity shall be governed by the specific terms and conditions published for that promotion or campaign.
• Where an extended warranty service has been separately purchased, or a separate after-sales service agreement has been entered into, the scope and duration of the applicable service shall be governed by the relevant contract, agreement, or written confirmation issued by Procolored.

1.2 Determination of Product Quality Issues

All determinations as to whether a product has a quality issue or manufacturing defect shall be based on Procolored's technical inspection, evaluation, and findings, subject always to applicable law.To ensure an objective and fair after-sales assessment process, the following procedures shall apply when determining whether a product has a quality issue:

• After you have submitted complete and valid supporting materials, including but not limited to photographs, videos, a description of the issue, and relevant information regarding the manner in which the product was used, Procolored will conduct an initial technical assessment and provide its preliminary determination within seven (7) business days from receipt of the complete materials;
• If you disagree with Procolored's technical determination, you may submit a written request for the parties to jointly appoint a duly qualified independent third-party testing institution or recognized independent assessment platform to conduct an independent evaluation;
• Unless otherwise required by applicable law or agreed by the parties, the costs of third-party testing shall be borne by the party against whom the test result is determined. If the test confirms that the issue resulted from an inherent product quality defect, the relevant testing costs shall be borne by Procolored. If the issue is determined not to arise from a product quality defect, the customer shall bear the applicable testing, transportation, and related costs;
• During the third-party testing or assessment process, Procolored may suspend the processing of the related return, exchange, or refund request until the formal assessment result has been received; and
• The third-party testing or assessment institution must be approved in writing by Procolored, and the formal conclusion issued by that institution shall, subject to applicable law, constitute the final technical determination.

In exceptional circumstances where a dispute remains regarding whether a product has a quality issue, the parties may, by mutual agreement, jointly appoint a third-party testing institution or recognized independent assessment platform.In such circumstances:

• The assessment institution must be approved by Procolored;
• The assessment result shall, subject to applicable law, serve as the final determination; and
• Unless otherwise agreed in writing or required by applicable law, all costs associated with such testing or assessment, including but not limited to testing fees and transportation costs, shall be borne in full by the customer.

1.3 Remedies for Valid Warranty Claims

If you submit a valid claim under this Limited Warranty, Procolored may, subject to applicable law and at its discretion, provide one or more of the following remedies:(1) Provide detailed repair instructions and supply new or refurbished replacement parts required for the repair; or(2) Authorize you to return the product to Procolored for further handling, including:I. Repairing the product using new or refurbished replacement parts;II. Replacing the product with a new or refurbished product having performance substantially equivalent to the original product; orIII. Providing a refund based on the original purchase price.

Except where otherwise required by applicable law, in no event shall Procolored be liable for any incidental, special, indirect, punitive, exemplary, or consequential damages, or for personal injury to the extent such liability may lawfully be excluded or limited.This includes, without limitation, loss of profits, loss of revenue, loss of data, business interruption, loss of business opportunity, or any other commercial loss or damage arising out of or relating to your use of, or inability to use, a Procolored product, regardless of the cause of action or theory of liability, whether in contract, tort, strict liability, or otherwise, even if Procolored has been advised of the possibility of such damages.Nothing in this section shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

This Limited Warranty gives you specific legal rights. You may also have additional statutory rights under the laws applicable in your country or region, province, state, or other jurisdiction. Such rights vary between jurisdictions.To the extent permitted by applicable law, Procolored does not exclude, restrict, suspend, or otherwise limit any mandatory statutory rights available to you, including, without limitation, rights arising where goods fail to conform to the applicable sales contract.This Limited Warranty is subject to, and shall be interpreted and applied in accordance with, all applicable consumer protection laws.

To fully understand your rights, you are encouraged to consult the applicable laws and regulations in your country or region, province, state, or other jurisdiction.

*Important Notice:

Procolored's warranty and after-sales policies may vary depending on mandatory laws and regulations applicable in different countries or regions.Procolored reserves the right, to the extent permitted by applicable law, to interpret, amend, revise, or update this Limited Warranty from time to time. Customers are encouraged to review the current version of this policy periodically.

1.1 Warranty Period by Product Category

The applicable warranty period varies by product category. Please refer to the table provided at the link below for detailed warranty periods: Product category details

1.2 Cost Allocation During the Warranty Period

Provided that valid warranty registration has been completed and Procolored confirms that the relevant issue constitutes a manufacturing defect covered by this Limited Warranty, the allocation of costs during the applicable warranty period shall be as follows:

Within 30 Days from the Date of Product Delivery

Procolored will bear:

• The cost of replacement parts or parts required for repair; and
• The applicable round-trip shipping costs associated with the covered repair or replacement.

More Than 30 Days After Delivery but Within the Applicable Warranty Period

Procolored will bear:

• The cost of replacement parts or parts required for repair.

The customer shall bear the applicable shipping and transportation costs.

After Expiration of the Applicable Warranty Period

The customer shall bear all applicable:

• Repair costs;
• Replacement-part costs; and
• Shipping and transportation costs.

These cost-allocation rules are subject to any mandatory rights or obligations imposed by applicable law.

1.3 Warranty Period Calculation and Replacement Rules

Please note that components repaired or replaced during the applicable warranty period shall be subject to the following rules:

• Replacement of a component does not restart the applicable warranty period;
• The warranty period applicable to any replacement component shall continue to be calculated from the original delivery date of the printer;
• No repair or replacement shall, by itself, extend, renew, or restart the original warranty period;
• Where the original product is approaching the end of, or has exceeded, its original warranty period, a replacement component shall not receive a separate or extended warranty period unless otherwise required by applicable law.

These rules apply to all product categories, including but not limited to printheads, mainboards, electronic components, and other parts and accessories.Procolored reserves the right to make the final technical determination regarding warranty eligibility and coverage, subject to applicable law.

We want you to be satisfied with your purchase and understand that, in certain circumstances, you may need to request a return or exchange.This policy applies to products purchased through official Procolored channels or authorized sales channels and only to orders and customers that satisfy the conditions set out in this policy.Where the requirements of this policy are met, Procolored will provide the applicable after-sales support, subject at all times to mandatory rights available under applicable law.

1.1 Order Processing, Modification & Cancellation

Standard orders are generally processed and scheduled for shipment within two (2) business days after payment has been confirmed.Pre-order products, customized orders, and repair-part orders will be processed according to inventory availability, production schedules, and other applicable fulfillment arrangements. Accordingly, shipment may take longer for such orders.Before an order has been shipped, it remains in the processing stage. If you need to cancel or modify an order, please contact our customer service team as soon as possible by email at support@procolored.com.You may request cancellation of an order before shipment. Once the cancellation request has been confirmed and approved, we will assist in cancelling the order and process a full refund.

*Important Notes

Once an order has been shipped, it can no longer be cancelled and may only be handled in accordance with the applicable return policy.

Please contact Procolored before initiating a chargeback or payment dispute through your bank, card issuer, or payment provider so that we may first attempt to resolve the matter. A chargeback or payment dispute may result in additional processing requirements, costs, or delays in resolving the transaction or refund.

1.2 General Return & Exchange Terms

To request a return or exchange, please first contact our customer service team by email at support@procolored.com. We will provide reasonable assistance with the applicable process following receipt of your request.Please note:All return and exchange requests must satisfy the conditions set out in this policy and may be subject to applicable service charges, shipping fees, or other costs, except where prohibited by applicable law.The product, packaging, accessories, and related items must be maintained in appropriate condition and, where applicable, in a condition suitable for resale. Products that materially fail to meet the applicable return conditions may not qualify for return or exchange, subject to any mandatory rights available under applicable law.

1.2.1 Return Policy

（1）Return Request Period

A return request must be submitted by email to support@procolored.com within seven (7) days from the date of receipt, including the seventh day, unless a longer mandatory withdrawal or return period applies under applicable law.

（2）Product Condition

The product must meet all of the following requirements:

The original packaging must be complete and undamaged, including the outer shipping carton, internal packaging, protective materials, and other original packaging components;

All accessories, attachments, manuals, and labels must be complete and included;

The product must not have been used; and

No ink may have been loaded into the product, and no consumables may have been used with the product.

*Special Notice Regarding Used Products：

Once ink has been introduced into the equipment or any consumable has been used, the product will be considered used for purposes of Procolored's commercial return policy, regardless of the duration of use.Such products may no longer qualify for a discretionary return or refund under this commercial return policy, except where return, withdrawal, refund, repair, replacement, or other remedies are required by applicable law.

（3）Proof of Purchase

You must provide valid proof of purchase, such as an order number, invoice, or other acceptable purchase record.

Circumstances in Which a Return May Not Be Accepted

Products may not qualify for return under this commercial return policy in circumstances including, but not limited to:

• The product has been used, ink has been introduced, or the condition of the product otherwise materially affects its resale value;
• The packaging has been damaged in a manner that materially affects the resale value of the product; or
• The return is requested for reasons unrelated to product quality, including a mismatch with the customer's individual intended use, material compatibility requirements, operating preferences, or similar personal requirements.

The above limitations apply subject to any non-waivable rights available under applicable consumer law.

*Additional Terms

1. If an issue results from failure to follow official operating instructions, maintenance requirements, or other applicable product instructions, warranty and commercial return or exchange eligibility may be affected to the extent permitted by applicable law.
2. Before returning any product, you must first submit a return request by email to support@procolored.com.

If your return request is accepted, we will initiate the return process and provide instructions regarding how and where the product must be returned.Unless otherwise required by applicable law or expressly agreed by Procolored, the customer shall bear the full cost of return shipping. Procolored does not accept freight-collect or cash-on-delivery returns.Products returned without prior authorization or confirmation may be rejected and may not be eligible for refund processing, except where applicable law provides otherwise.

1. Where all applicable return conditions are satisfied, Procolored provides a seven (7)-day discretionary return service under this commercial policy.

Unless prohibited or restricted by applicable law, a return service fee equal to 5% of the applicable order amount may be deducted from the refund.

*Important Notice Regarding Local Consumer Law：

Consumer protection laws vary between countries and regions. If the laws applicable in your country or region impose mandatory requirements regarding return periods, withdrawal rights, return fees, restocking fees, or related charges—including restrictions on or prohibitions against such fees—those mandatory legal requirements shall prevail.Any applicable charge will be reasonably calculated based on the circumstances and communicated to the customer before the refund is processed.Where appropriate, including where required by local law or justified by the circumstances, Procolored may reduce or waive the applicable charge.

1.2.2 Exchange Policy

Please inspect your order promptly upon receipt.

If the product you receive is defective or damaged, or if you receive an incorrect product, please contact us promptly so that we may investigate and resolve the issue.

If Procolored confirms that the issue results from a product quality defect or an incorrect shipment, we will arrange the applicable replacement or reshipment within two (2) business days following confirmation, subject to product availability and applicable law.

Where the issue results from a confirmed product quality defect or shipping error for which Procolored is responsible, the applicable replacement and shipping costs will be borne by Procolored.

If you wish only to change the product model or configuration and the applicable price difference can be clearly determined, Procolored may, where operationally available, allow the order to be upgraded or otherwise adjusted by payment or refund of the applicable price difference before the original product is returned.

This may help reduce processing time and allow the replacement product to be arranged more efficiently.

*Price Difference for Exchanges：

If the replacement product is priced higher than the original order, we will notify you by email of the additional amount payable. Once the applicable price difference has been paid, we will arrange shipment of the replacement product as soon as reasonably practicable.

If the replacement product is priced lower than the original order, we will notify you by email and refund the applicable price difference to the original payment method.

1.3 Refund Processing

All refunds, including refunds associated with product returns and refunds of price differences arising from exchanges, are subject to review and approval.Once a refund has been approved, it will be issued to the original payment method used for the order unless otherwise required by applicable law or agreed in writing.Please note that the time required for the refunded amount to appear in your account depends on the processing time of your bank, card issuer, payment provider, or other financial institution. Accordingly, additional time may be required before the funds are reflected in your account.